![]() the screen brightness was turned all the way down (not merely dim, but off)." It wasn't until two weeks of time and effort later, that an Apple Genius found out the rather embarrassing cause for the black screen problem. The troubleshooting involved input from several Apple Geniuses, multiple diagnostic tests at the Apple Store, level 1 and 2 tech support from Apple Corporate and two diagnostic tests at Apple's repair facility in Texas. Soon, the new laptop "failed" again, for the fourth time, and it wasn't like Apple Support didn't go to great lengths to work out a fix. The third time? A brand new MacBook replacement worth around $7,000. When the same problem reared its head the second time, the logic board was changed again. The first time he noticed his MacBook Pro's screen had gone black, he reached out to Apple Support and got the machine's logic board replaced. Last month, a DJ's MacBook Pro caught fire and lately, photographer Greg Benz had an amusing experience with his laptop. Turns out some of life's (and tech's) problems aren't as complicated as they seem. What could be the problem? Two weeks and $10,000 in warranty repairs later, "Geniuses" at Apple figure out its just a couple of key presses to adjust the LCD brightness. Facepalm: Your MacBook Pro has "failed," the fans are whirring away like they normally would but the screen is black.
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